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News & Updates
A quick round-up of what's changing at your practice, and where to turn when you need care.
Next PPG Meeting - A Conversation with Roy Lilley
Next PPG Meeting - A Conversation with Roy Lilley
As part of the PPG’s outreach programme, we are pleased to continue our twice-yearly meetings. These meetings give members the opportunity to hear directly from GPs and Practice Managers at West Byfleet Health Centre.
On 10th November 2026, we are delighted to welcome Roy Lilley as our special guest speaker. Roy is a former NHS Trust Chair, and now a writer and broadcaster on Health and Social Care issues. His widely read blog, nhsManagers.net is issued four times per week and reaches over 300,000 mailboxes both here and abroad. He is regularly invited to be the keynote speaker at major NHS and Social Care conferences and is a strong supporter of Primary and Community Care.
The PPG meeting will take the form of a conversation with Roy and will be participative with plenty of opportunities for you to ask questions on any aspect of NHS and Social Care services.
We expect this event to be popular and pre-registration is essential to secure your seat at https://plus4events.com/host/wbhcppg
Flu and COVID-19 Vaccination Clinics
Flu and COVID-19 Vaccination Clinics
This year, each GP Practice at West Byfleet Health Centre will run its own flu and COVID-19 vaccination clinics rather than holding a joint clinic.
Most clinics will take place on Saturdays in October, starting 3 October.
Flu vaccinations
The following groups can receive their flu vaccination from 1 September:
Pregnant women
Children aged 2–3 years
Children aged 6 months to under 18 years who are in a clinical risk group
From 1 October, flu vaccinations will also be available for:
People aged 65 and over
People aged 18 to under 65 who are in a clinical risk group
COVID-19 vaccinations will be offered alongside seasonal flu vaccinations to:
Adults aged 75 and over
People aged 6 months and over who are immunosuppressed
Why we retired Rapid Health Triage
Why we retired Rapid Health Triage
In January, all three practices switched to Rapid Health Triage for booking GP appointments online. After months of real use, the questions turned out to be long and hard to follow, some requests were routed to A&E when that wasn't the right fit, and it didn't suit people managing ongoing conditions well.
We've made the decision to stop using it and go back to our previous way of requesting appointments. Thank you for your patience while we tried it — we're still looking at better ways to make booking easier. read more ...
Skip the GP queue
Skip the GP queue
Some care doesn't need a GP appointment at all. Pharmacies can treat things like UTIs, sore throats and shingles on the spot — and several other services let you refer yourself directly.
Other ways to get healthcare including:
Pharmacy First
Physiotherapy
Mental Health Crisis Line
Sexual Health
After the death of someone close
After the death of someone close
Losing someone is hard enough without the paperwork feeling confusing too. Our guide explains what your GP practice does, when the Coroner gets involved, and where to find bereavement support. read more ...
Registering a death
Cruse & Age UK
Urgent support numbers
Hear the latest from your GP Practice
Hear the latest from your GP Practice
Over 450 patients already have a voice in how care is shaped at West Byfleet. Membership is free, open to any patient or carer aged 18+, and there's no obligation to attend every meeting — just a seat at the table whenever you want it. read more ...
West Byfleet Health Centre Patient Participation Group
Working with your three GP practices to improve care and communication.
If you're struggling to cope or feel unable to keep yourself safe, call NHS 111 (select the mental health option), the Surrey & NE Hampshire Mental Health Crisis Line on 0800 915 4644, or 999 in an emergency.
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